What is your refund/return policy?
For most items, you can return for a full refund within 5 business days. You will be responsible for the cost of return shipping, except in cases of a defect or damage. If you receive your item defective or damaged please send photos/email email@example.com ASAP. On custom/made-to-order items, you will be sent photos of the product before it is shipped for your approval. If you don't like it, you will be fully-refunded. If you approve it and it is shipped, it falls under the above-mentioned return/refund policy. Please note that items from other artists/sellers may have a different policy and the policy will be listed in the product info for the item.
How fast do you ship?
Most items will ship within 5 business days. Custom/made-to-order items will have the turnaround time listed in the product description (generally 7-10 business days). Exact lead times for specific items will always be listed in the product description.
Can I pick up my item in Atlanta?
Absolutely. Choose the "Pick up in store" option at checkout and you won't be charged shipping. You will be sent an email when your order is ready (usually within 24 hours) and the pick-up location will be included.
How often to you restock/add new items?
My goal is to update with new pieces/inventory every two weeks. If you'd like to subscribe to be notified when new items are added, join the mailing list here.
I saw something I wanted but now it's gone or sold out. Can I still order it?
For items I made, I go through phases where I really like one style and I make a lot of it and then I get bored and move on, so once it's gone, it's gone. You can always try begging me at firstname.lastname@example.org. (Kidding about begging, but seriously, you can ask). For items I found, once it's gone, it's really gone.
What do you mean by "100% of my profits are donated to the fund"?
At this time, I am committing 100% of my profits to my women's grant fund. This means after the cost of materials and shipping, I will be donating the remaining amount to the fund. In the cases where other artists sell using this site, they have committed to donating at least 20% of their profits to the fund. The percentage the artist has committed to donating will be listed in the product info.
I'm an artist or somebody with something to sell. Can I sell on your site?
Yes! I do not take any commission, but you will be asked to donate a minimum of 20% to the fund and you will be responsible for shipping and all customer service inquiries regarding your product. If you would like to sell something, send me an email here with your info and photos/descriptions of what you make/sell.